Help Center

We accept all major credit cards as well as trusted digital payment options like Apple Pay, Google Pay, and PayPal. Every transaction is processed through a secure, encrypted checkout for complete peace of mind.

Your payment method is charged at the time you place your order, and you’ll receive an email confirmation once the transaction is successful.

All payments are handled by trusted third‑party processors using industry‑standard encryption and fraud protection tools; Guardela never stores full card details.

Once your order ships, you’ll receive a tracking number by email so you can follow your package in real time until delivery.

You can request a return within 30 days of receiving your order for eligible standard products that are unused, in original packaging, and include all accessories. Custom or made‑to‑order items are final sale and cannot be returned or refunded.

After we receive and inspect your eligible return, approved refunds are issued to your original payment method, typically within 5–10 business days, excluding original shipping fees. Custom or made‑to‑order products are not eligible for refunds or credits, except where required by law.

We start processing orders quickly, so changes or cancellations are not guaranteed; please review your cart carefully before checkout and contact us immediately if you spot an error.

Custom and made‑to‑order items are produced exactly as entered, so double‑check measurements, finishes, and other options before placing your order, since these products are final sale.

If you’re unsure about compatibility, installation, or custom choices, reach out to our support team before ordering—our goal is to help you get the right parts the first time.